How Call Barging Can Help Your Teamby Colin Morelli
Call barging is a call center feature that allows supervisors to listen in on live calls and join the call for training, coaching, and more. See how you can use this feature.
Happy New Year from Parakeetby Colin Morelli
As a founder and entrepreneur, I want to take the new year as another opportunity to reflect, revise, and improve as both a CEO and a person. We'll review our team's progress in 2017, and provide a quick outlook for 2018.
What We Learned from Our Techstars Experienceby Colin Morelli
In the summer of 2017, Parakeet was one of 12 lucky companies to join Techstars New York. We learned a lot from that experience, and I want to share those learnings with you.
Introducing Workflows – Drag and Drop Your Way to Seamless Call Routingby Colin Morelli
Explore the best and easiest way to dynamically and seamlessly route incoming calls to your team. We'll explore tips and tricks, and provide a preview on improvements to come.