Introducing Workflows – Drag and Drop Your Way to Seamless Call Routing

Parakeet Workflows help make your call routing as easy as drag and drop, and they’re available for all paying customers today. Let’s see how this powerful workflow can help you improve your customer calling experience.

Call routing should be easy

When your customers are having an issue, they just want to get in touch with someone that can help. Misconfigured and overly complex call routing isn’t just annoying to deal with; it’s actually costing you valuable customer interactions. Parakeet takes a new approach to routing calls, building on a simple drag and drop interface. With Workflows, we’ve made routing calls so easy that anyone can do it.

Workflows let you build dynamic call routing

Call routing is a complex topic, and every team handles it differently. Sometimes you want to handle calls based on the time of day, or maybe some customers are VIP and should be treated differently. Workflows break all of these options down into two simple concepts: items and outputs. Workflow items tell Parakeet how to process calls, and outputs let you chain items together based on their results. The result is completely dynamic call routing, and a platform that’s incredibly simple to use.

Workflows are endlessly flexible

The best part about Workflows is that they’re incredibly flexible. We’ve got a lot in store for our customers over the next few months. From sending calls directly to the customers’ account manager, to custom call routing based on data stored in your CRM. There are a lot of ways Parakeet can help your customers connect more seamlessly with your team – and we’re here to help along the way.

If you’re interested in getting started with Parakeet workflows, check out our Pro plan today. Or, get in touch with a member of our team to talk about upgrading to Enterprise for even more flexibility.

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